PRIVACY POLICY

Data Collection, Use & Protection — Big Life University Programs

Effective Date: July 1, 2025  |  Last Updated: July 1, 2025

At Big Life University (‘Company’, ‘We’, ‘Us’, ‘Our’), we are committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, complete our assessments, or enroll in any of our programs.

By using our website or Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our Services.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

  • Complete registration forms, including your name, email address, phone number, and country of residence.
  • Complete the Big Life Assessment or Spiritual Test, including your responses to assessment questions and any qualitative data you provide.
  • Enroll in or purchase any program, including billing name and payment details (processed through our secure third-party payment processors).
  • Communicate with us via email, contact forms, or live support channels.
  • Participate in surveys, feedback forms, community groups, or live coaching sessions.
  • Create and maintain an account on our platform.

1.2 Information Collected Automatically

When you access our website, we may automatically collect certain technical information, including:

  • IP address and approximate geographic location.
  • Browser type, version, and operating system.
  • Pages visited, time on page, and referring URLs.
  • Device identifiers and usage patterns.
  • Click-stream data and interaction with our content.

1.3 Information from Third Parties

We may receive information about you from third parties, including social media platforms (if you connect your account), payment processors confirming transaction status, affiliate partners who referred you to our website, and analytics or advertising partners.

 

2. HOW WE USE INFORMATION

We use the information we collect for the following purposes:

  • To provide, deliver, and improve our Services, programs, and coaching content.
  • To personalize your experience and tailor program recommendations based on your assessment results and stated goals.
  • To process transactions and send you transaction-related communications, including purchase confirmations and receipts.
  • To communicate with you about your enrollment, program updates, scheduling, and customer support inquiries.
  • To send you educational content, newsletters, and promotional communications where you have given consent (you may opt out at any time).
  • To monitor and analyze usage patterns to improve website functionality, program quality, and user experience.
  • To enforce our Terms of Service and protect the rights, safety, and property of Big Life University and its users.
  • To comply with applicable legal obligations, court orders, or regulatory requirements.
  • To carry out internal record keeping, business administration, and financial reporting.

We will not use your assessment responses to make automated decisions that produce legal or significantly similar effects without your knowledge and consent. Assessment results are used to suggest programs and personalize content, not to exclude or disadvantage you.

 

3. SENSITIVE PERSONAL DATA NOTICE

Given the nature of our programs — which include life coaching and spiritual coaching — you may choose to voluntarily share sensitive personal information with us, including information relating to:

  • Your religious or spiritual beliefs, practices, or experiences.
  • Personal life struggles, mental health challenges, or emotional history.
  • Family dynamics, relationships, or trauma experiences.
  • Financial circumstances or life goals that are of a highly personal nature.

We treat any sensitive personal information you share with the highest degree of care and confidentiality. Such information is used solely to enhance your coaching experience and will never be sold, rented, disclosed to third parties for commercial purposes, or used to target advertising.

By voluntarily providing sensitive personal information through our platform, coaching sessions, or assessments, you consent to our use of that information as described in this Policy. You are never required to share sensitive information to access our Services, and you may decline to provide it at any time.

Big Life University is not a medical, psychiatric, or mental health service provider. If you share information that suggests you or another person may be in danger, we may be required by applicable law or moral duty to take appropriate action, including contacting relevant authorities.

 

4. COOKIES & TRACKING TECHNOLOGIES

4.1 What Are Cookies

Cookies are small text files stored on your device by your browser when you visit a website. We use cookies and similar tracking technologies (including web beacons, pixels, and local storage) to improve your experience, analyze usage, and deliver relevant communications.

4.2 Types of Cookies We Use

  • Essential Cookies: Required for our website and platform to function properly, including authentication, session management, and security. These cannot be disabled without impacting core functionality.
  • Performance & Analytics Cookies: Used to collect anonymous data about how visitors interact with our website, which pages are most visited, and how users navigate our platform (e.g., Google Analytics).
  • Functional Cookies: Allow us to remember your preferences and settings, such as language preferences and previously visited pages.
  • Marketing & Advertising Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These may be placed by third-party advertising partners (e.g., Meta Pixel, Google Ads).

4.3 Managing Cookies

You may control and manage cookies through your browser settings. You can set your browser to refuse all cookies, delete existing cookies, or alert you when cookies are being sent. However, disabling essential cookies may affect the functionality of our website. Please consult your browser’s help section for instructions on managing cookies.

For third-party advertising and analytics cookies, you may opt out through industry opt-out mechanisms such as the Digital Advertising Alliance (DAA) or Network Advertising Initiative (NAI) opt-out tools.

 

5. SHARING OF INFORMATION

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party vendors and service providers who assist us in operating our website, processing payments, delivering programs, providing analytics, sending email communications, or providing customer support. These providers are contractually obligated to handle your data securely and only for the purposes for which it is shared.
  • Payment Processors: With secure payment processing providers (such as Stripe or PayPal) to complete transactions. These providers are governed by their own privacy policies and industry-standard security certifications (e.g., PCI-DSS).
  • Legal Compliance: When required by law, subpoena, court order, or regulatory authority, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users.
  • Business Transfers: In connection with a merger, acquisition, sale of assets, or restructuring of our business, in which case we will provide notice and, where required by law, seek your consent.
  • With Your Consent: When you have explicitly authorized us to share your information with a specific third party.

We require all third parties with whom we share data to maintain appropriate security standards and to use your data only for the specified purpose.

 

6. DATA RETENTION

We retain your personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, maintain active program access, comply with our legal obligations, resolve disputes, and enforce our agreements.

Specifically:

  • Account and enrollment data is retained for the duration of your active account and for a period of five (5) years after account closure for legal and administrative purposes.
  • Assessment data and coaching session notes are retained for the duration of your program and up to three (3) years thereafter, to support ongoing or future coaching relationships.
  • Financial transaction records are retained for a minimum of seven (7) years as required by applicable tax and financial regulations.
  • Marketing and communication data (e.g., email subscription history) is retained until you opt out, after which your preference is recorded and retained to honor your opt-out request.

When your data is no longer required, we will securely delete or anonymize it. You may request earlier deletion of your data in accordance with Section 7 (User Rights), subject to our legal retention obligations.

 

7. USER RIGHTS

Depending on your country of residence, you may have certain rights regarding your personal data. We are committed to honoring these rights globally, including for users located in the European Union (GDPR), the United Kingdom (UK GDPR), and other jurisdictions with applicable data protection laws. These rights may include:

  • Right of Access: The right to request a copy of the personal data we hold about you.
  • Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
  • Right to Erasure (‘Right to be Forgotten’): The right to request deletion of your personal data, subject to certain legal retention obligations.
  • Right to Restrict Processing: The right to request that we limit how we use your data in certain circumstances.
  • Right to Data Portability: The right to receive your data in a structured, commonly used, machine-readable format and to transfer it to another service provider.
  • Right to Object: The right to object to our processing of your data for marketing, profiling, or other purposes based on legitimate interests.
  • Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to all verifiable requests within thirty (30) days, or within the timeframe required by applicable law. We may need to verify your identity before processing your request.

 

8. DATA SECURITY

We take the security of your personal information seriously and implement a range of technical and organizational measures to protect your data against unauthorized access, loss, destruction, alteration, or disclosure. These measures include:

  • Encryption of data in transit using industry-standard SSL/TLS protocols.
  • Secure storage of data on password-protected servers with access controls limited to authorized personnel.
  • Regular security audits and vulnerability assessments.
  • Use of third-party payment processors that are PCI-DSS compliant for all financial transactions — we do not store full payment card details on our servers.
  • Staff training on data privacy and security best practices.

Despite our best efforts, no method of transmission over the Internet or electronic storage is one hundred percent secure. We cannot guarantee absolute security, and by using our Services, you acknowledge and accept this inherent risk. In the event of a data breach that poses a significant risk to your rights and freedoms, we will notify you in accordance with applicable legal requirements.

 

9. CHILDREN’S PRIVACY

Big Life University’s Services are intended for individuals who are at least 18 years of age. We do not knowingly collect, solicit, or process personal information from children under the age of 18 without verified parental consent.

If we become aware that we have inadvertently collected personal information from a child under 18 without proper consent, we will take immediate steps to delete that information from our records. If you believe we may have collected information from a child under 18, please contact us immediately using the details in Section 11.

Parents or guardians who wish to enroll minors aged 16–17 in our programs must provide written consent and accept these Terms on the minor’s behalf. By doing so, the parent or guardian represents that they have the authority and legal right to grant such consent.

 

10. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of significant changes by updating the ‘Last Updated’ date at the top of this document and, where feasible, by sending an email notification to your registered address.

Your continued use of our Services following any changes to this Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically. If you do not agree with any changes, you should discontinue use of our Services and may request deletion of your data as provided in Section 7.

 

11. CONTACT INFORMATION

For any questions, concerns, or requests relating to this Privacy Policy or our data practices — including requests to exercise your data rights — please contact our Privacy Team:

Big Life University — Privacy Team

Georgetown, Guyana, South America

Email: biglifeuniversityfp@gmail.com

Website: www.biglifeuniversity.com